Telemedicine Service Completes 3 million Consultations

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Daily over 35,000 patients use e-Sanjeevani to seek health services remotely

Govt. of India’s National Telemedicine Service – eSanjeevani has crossed another milestone by completing 3 million (30 lakh) consultations. Currently, the National Telemedicine Service is operational in 31 States/Union Territories and daily over 35,000 patients across the country are using this innovative digital medium – eSanjeevani, to seek health services.

The National Telemedicine Service, set up by the Ministry of Health & Family Welfare comprises of two variants of eSanjeevani namely – doctor to doctor (eSanjeevani AB-HWC) telemedicine platform that is based on hub and spoke model and patient to doctor telemedicine platform (eSanjeevaniOPD) which provides outpatient services to the citizens in the confines of their homes. eSanjeevaniAB-HWC is being implemented at Health & Wellness Centres under Ayushman Bharat Scheme, and by December 2022 it will be made operational at 1,55,000 Health & Wellness Centres across India. It was rolled out in November 2019 and Andhra Pradesh was the first State to roll out eSanjeevaniAB-HWC services. Since its roll out over 1000 hubs and around 15000 spokes have been set up in various States. eSanjeevani AB-HWC has completed around 900,000 consultations.

eSanjeevaniOPD provides digital health services to the citizens through more than 250 online OPDs set up on eSanjeevaniOPD. Over 220 of these onlineOPDs are specialist OPDs and the rest are general OPDs. eSanjeevaniOPD was rolled out on 13th of April 2020 during the first lockdown in the country when all the OPDs were closed. So far, over 21,00,000 patients have been served through eSanjeevaniOPD.

In a short span of time Govt. of India’s National Telemedicine Service has started aiding the Indian healthcare delivery system by plugging the digital health divide that exists in urban and rural India. It is also addressing the shortage of doctors and specialists at ground level while reducing the burden on secondary and tertiary level hospitals. In line with the National Digital Health Mission eSanjeevani is also boosting digital health ecosystem in the country.