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A total of 1,09,976 Grievances Redressed by Central Ministries/Departments in February, 2023

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The Department of Administrative Reforms and Public Grievances (DARPG) released on 3 March the Centralized Public Grievance Redressal and Monitoring System (CPGRAMS) monthly report for February, 2023, which provides a detailed analysis of types and categories of public grievances and the nature of disposal. The report also contains technological enhancements undertaken by DARPG in collaboration with IIT Kanpur on A-l enabled PG Analysis and Management to further strengthen the Grievance Redressal Mechanism.

The progress for February, 2023 indicates 1,09,976 Grievances Redressed by Central Ministries/ Departments in February, 2023, Average Disposal Time of 18 days/ grievance, Lowest ever Pendency level of 65215 cases in Central Secretariat. 60.29 percent of Grievances received by Dept of Agriculture and Farmers Welfare filed through Common Service Centres.